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Building thriving communities

farmers on a plantation

We know that we’ll only succeed if we work as part of a broad community of people, businesses and agencies to create shared value.

We have a responsibility to ensure that our people, our suppliers, the communities around our operations, our customers and consumers and society at large all thrive as a result of our business.

We create value for millions of people as a buyer of goods and services, as an employer, as corporate citizens and as producers of some of the world's best-loved brands.

But creating shared value in a lasting way extends beyond this. We want to empower our own people and the communities in which we work by:

  • increasing access to opportunities, addressing development challenges such as capability gaps or access to clean water
  • advocating high standards of governance
  • supporting farmers and other suppliers as they help us build a sustainable value chain.
farmers with barley

Our 2020 targets

As part of our strategy for building thriving communities, we have set ourselves ambitious targets to be reached by 2020, which were selected to ensure we help to achieve the UN’s Global Goals and support WHO programmes on health, such as the Global Action Plan for the Prevention and Control of Non-Communicable Diseases.

Empowering communities

More on communities

  • Our community programmes enable those who live and work in our communities, particularly women, to have the skills and resources to build a better future for themselves. We will evaluate and report on the tangible impacts of our programmes.
  • Learning for Life
  • Water of Life
  • Women's empowerment
  • We have developed a Social Impact Framework to enable us to evaluate and report on the tangible impacts of our programmes.
  • To date we have provided access to safe water and sanitation to more than 10 million people in 21 countries through Water of Life.
  • We have empowered over 400,000 women, through our women's empowerment programmes to date.
  • Since launch, more than 140,000 young people have taken part in our Learning for life programmes.

Human rights

  • Act in accordance with the UN Guiding Principles on Business and Human Rights.
  • We have developed a robust and comprehensive human rights impact assessment (HRIA) which considers our entire value chain from sourcing to selling.
  • To date, we have conducted Human Rights Impact Assessments in 14 markets: Kenya, Brazil, Mexico, Thailand, Uganda, Turkey, Ghana, Tanzania, Guatemala, GB, Colombia, Nigeria, South Africa and India.

Sustainable supply chains

More on supply chains

  • Establish partnerships with farmers to develop sustainable agricultural supplies of key raw materials.
  • Source 80% of our agricultural raw materials locally in Africa by 2020
  • Deliver our responsible sourcing commitments with suppliers to improve labour standards and human rights in our supply chains.
  • We have developed a comprehensive but flexible process for identifying, assessing and managing social and ethical risks in our supply chain.
  • We sourced 82% of agricultural raw materials locally in Africa.
  • We have developed a Sustainable Agriculture Strategy to help us drive progress and measure our impact in our partnerships with farmers.
  • We continue to work with suppliers to deliver on our responsible sourcing commitments, through organisations including SEDEX and AIM-PROGRESS.

Our people

More on our people

  • Build diversity, with 35% of leadership positions held by women and measures implemented to help female employees attain and develop in leadership roles.
  • Increase employee engagement to 80% ? a top quartile performer on measures such as employee satisfaction, pride and loyalty.
  • Keep our people safe by achieving less than 1 Lost Time Accident (LTA) rate per 1,000 employees and no fatalities.
  • Zero Harm programme
  • Partners for growth
  • Employee Your Voice Survey
  • 36% of leaders in our business are women, 40% of our executive leadership are women and 44% of our Board are women.
  • 75% of employees who took part in our annual Your Voice survey consider themselves engaged.
  • We achieved a milestone safety performance level of 0.98 lost-time accident (LTAs) per 1,000 employees. This represents a 7% reduction in LTAs compared with 2018.